Automate first contact with LLM voice assist

Provide customers with a phone number that connects directly to your LLM.

Choose the level of automation

Provide tenants a phone number to call. Let the software do the rest.

LLM Pre-Screen

Call Assist picks up and responds to the tenant following a strict Call Centre SOP for authentication and querying context. The call is summarised and data is transferred to your CRM before your Call Agent answers.

Out of Office Hours

Set Call Assist to only pick up calls when your employees are not at work, e.g. after 5pm and on weekends. Transfer call summaries into your CRM so employees can pick up the tickets on the next work day.

Full Auto Mode

Call Assist can pick up all phone calls and diagnose issues, querying the user back and forth in native sounding English accent. Escalation level to human can be set for emergencies.

Human Assist or LLM response with custom accents

Human Call Q&A Assist

Call Assist can be used in human mode, enabling it to generate responses to help the call operator ask the relevant questions and look up information in real time to aid the call operator.

Diagnosis

LLM provides initial diagnostic and summary based on data logic and organisational private data rules.

Customisable Agentic tools

Set rules for auto escalation to human agent, email summary, or transfer data to CRM.

Frequently Asked Questions

We understand that depending on the size of your team, your requirements may differ, and the level of automation preferences, data availability and the number standard operating practices alongside regional compliance can vary. Get in touch and we can help.

Still have questions?

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Can I use Call Assist on its own?

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Will it integrate with my existing CRM?

The level of integration can be set based on the CRM you are using. Call summaries and call transcription logs can be transferred along with audio. Data protection policy restrictions apply.

Can images be sent via Call Assist?

No, images cannot be sent. Call Assist is a phone call, so only sound can be transmitted. It is not a video call.

How can it access property specific data?

Private data repos are setup for your organisation when your account is created. The LLM can access only your own data, and only the authorised phones that are set in your customer database. This means that the app will can have additional contextual data such as boiler type, hob brand and model, appliance serial numbers and other such data.

See what Call Assist can do for your team

View the short video demo of our software in action.
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