Let tenants report property issues using Whatsapp

Nothing extra to download. Simply provide them the dedicated repair number on your account.

How it works

Issue initiation
Gather context and problem data and circumstances.
AI Applied
Use built in skills and property specific data to identify fix.
Take action
Agentic flows initiate based on custom rules set by you.

Smart responses and app like features without needing an app

Authentication

Only approved can message. LLM policy control handles initial responses.
feature illustration

Diagnosis

LLM provides initial diagnostic and estimates for repair.

Agentic tools

Set rules for auto escalation to human agent, email summary, or transfer data to CRM.

Multimedia rich conversation

A picture can convey a thousand words. That's why we support the use image, sound and short video to enable the best contextual information to be communicated.
50%
Of conversations can be resolved almost by adding pictures.
+1,800
*Hours of saved Operator voice calls annually by sending multimedia with the problem issue.

Frequently Asked Questions

We understand that depending on the size of your team, your requirements may differ, and the level of automation preferences, data availability and the number standard operating practices alongside regional compliance can vary. Get in touch and we can help.

Still have questions?

Sign up for a guided demo and we can answer any of your questions.
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Can I use Whatsapp on its own?

Whatsapp can be used as a standalone product. If you do not use a CRM, then Whatsapp app can be used to automatically send emails or link to your Airtable using an API. These requirements are setup when your account is opened.

Will it integrate with my existing CRM?

Yes, we offer several different integrations to existing CRMs. Some CRMs support MCPs, others have APIs.

Can images be sent via Whatsapp?

Images can be sent using Whatsapp. This is a major benefit of using the app versus making a phone call. Image to Text analysis is undertaken and images are included on the Repair Work Order summaries to help contractors.

How can it access property specific data?

Private data repos are setup for your organisation when your account is created. The LLM can access only your own data, and only the authorised phones that are set in your customer database. This means that the app will can have additional contextual data such as boiler type, hob brand and model, appliance serial numbers and other such data.